Contact us PRIOR to returning any items so we can best assess your concern.
Returns and exchanges may be accepted up to 30 days on items in original condition with tags. Unless defective, returns cannot be accepted on Hemmed, Altered, Washed or Used items.
Custom ordered items such as holsters or non-stock items may carry a 25% restock fee.
Obvious wear & tear such as scratches or dents on any merchandise will make them ineligible for return; kinks in watch band; tears and holes in garments; scratches on sunglass and/or goggle lenses.
Boots must be returned in the original box, which also CANNOT be used as the shipping box. You must ship the boots back in the original packaging, inside another box.
Any and all size adjustments such as links removed from watch bands; garments that have been laundered, tailored and/or altered, etc.
Dirt, sand, sun and/or water damage, antiperspirant stains, makeup, animal hair, etc.
Obvious odors such as cigarette smoke, perfume or colognes, etc. would make the item non-returnable.
Protective Packaging or original packaging that has been defaced in any manner, or is absent upon return. This includes boot/footwear boxes.
Related warranty paperwork, inserts, attached coupons and/or instructions pamphlets are absent.
Any DVD or CD that has been opened/taken out of its plastic wrap.
Due to health concerns, underwear (boxers, briefs, etc.) and socks are not eligible for return.
Certain products containing liquid material such as pepper sprays, gun lubricants and cleaning products are not eligible for return.
Custom made items, including all Smith & Warren Custom Badges, are not eligible for return.
If you have received a gift that was purchased from 911 Supply, and you need to make a return, please contact us first so we may assist you.
Gift Certificates are NOT eligible for return/refund, sales are final on these.
Original shipping charges are non-refundable unless the return is related to our error.
Please note that as soon as we receive and process your return, we will issue a refund to the original credit card only or issue a store credit. However, we can only issue refunds to your credit card within 30 days of the original charge date. If you send back a return that is 30 days or more after the original shipment date, you will be issued a store credit.