Return/Exchange Policy

  • Contact us PRIOR to returning any items so we can best assess your concern.
  • Returns and exchanges may be accepted up to 30 days on items in original condition with tags. Unless defective, returns cannot be accepted on Hemmed, Altered, Washed or Used items.
  • Custom ordered items such as holsters or non-stock items may carry a 25% restock fee.
  • Obvious wear & tear such as scratches or dents on any merchandise will make them ineligible for return; kinks in watch band; tears and holes in garments; scratches on sunglass and/or goggle lenses.
  • Boots must be returned in the original box, which also CANNOT be used as the shipping box. You must ship the boots back in the original packaging, inside another box.
  • Any and all size adjustments such as links removed from watch bands; garments that have been laundered, tailored and/or altered, etc.
  • Dirt, sand, sun and/or water damage, antiperspirant stains, makeup, animal hair, etc.
  • Obvious odors such as cigarette smoke, perfume or colognes, etc. would make the item non-returnable.
  • Protective Packaging or original packaging that has been defaced in any manner, or is absent upon return. This includes boot/footwear boxes.
  • Related warranty paperwork, inserts, attached coupons and/or instructions pamphlets are absent.
  • Any DVD or CD that has been opened/taken out of its plastic wrap.
  • Due to health concerns, underwear (boxers, briefs, etc.) and socks are not eligible for return.
  • Certain products containing liquid material such as pepper sprays, gun lubricants and cleaning products are not eligible for return.
  • Custom made items, including all Smith & Warren Custom Badges, are not eligible for return.
  • If you have received a gift that was purchased from 911 Supply, and you need to make a return, please contact us first so we may assist you.
  • Gift Certificates are NOT eligible for return/refund, sales are final on these.
  • Original shipping charges are non-refundable unless the return is related to our error.
  • Please note that as soon as we receive and process your return, we will issue a refund to the original credit card only or issue a store credit. However, we can only issue refunds to your credit card within 30 days of the original charge date. If you send back a return that is 30 days or more after the original shipment date, you will be issued a store credit.